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Reported Have you reported this to 3-1-1 Service Ottawa?

Please provide your 311 case number so we can serve you better.

Thank you for using the website to contact me with your concerns. If you reached out to me for assistance with a city service I would strongly encourage you to contact them first, then provide me with the case number.

I can follow up if they do not respond to you within their stated timeframe, or if the answer is not satisfactory.

It’s important to contact 311 as the City of Ottawa does track and report on the number of complaints on specific issues, and that helps get staff and budgets allocated to deal with those issues.

Updated Phone Hours

My office accepts incoming telephone phone calls, Monday, Tuesday and Thursdays from 10am to 3pm. Outside of those times we are concentrating on resident case and city policy work. Email is welcomed at anytime at Stephanie.plante@ottawa.ca. Thank you.